HOT can suspend/Terminate User by accessing User Management Menu in CROMS system and parallelly raise request on Esupport platform by clicking on https://esupport.ccilindia.com/loginpage.aspx or alternatively user can raise suspend / terminate user request on Esupport platform. For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in.
Kindly ask HOT to raise Esupport request as Change User Category. For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in.
Kindly ask HOT to login into ESupport portal by clicking on https://esupport.ccilindia.com/loginpage.aspx and raise a request as User Creation, add new user details in CROMS system and then new user/HOT shall send an Email for activation at croms@ccilindia.co.in. For any further queries please call us on 022-61546354.
In order matching segment, securities having intermenient coupon in Repo period are not allowed to trade. For any further queries/clarification please call us on 022-61546354 or email us at croms@ccilindia.co.in
Basket Details can be viewed in Basic Data Query menu, under Basket Details. For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in
Stock Balance can be updated through Stock Balance Query available under Member Queries. Only Authorised users are allowed to update Stock Balance. For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in
Stock Balance can be updated through GAH Stock Balance Query available under Member Queries. Only Authorised users are allowed to update GAH Stock Balance. For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in
HOT user can set Single Order Limit by accessing Dealer Management menu and then Selecting SOL. For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in
Kindly provide GAH is registered with CCIL for Securities segment, If yes, then please provide GAH details i.e, Name, Category of the GAH, CCIL ID.For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in
Kindly fill the DMA access application and submit to croms@ccilindia.co.in. For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in
Primary Member / Custodian is required to email the details of the client user to be created in the CROMS system in certain format. For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in
Primary Member / Custodian required to request for unlocking user from locked status by email to croms@ccilindia.co.in.For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in
Primary Member / Custodian required to request for unlocking user from Auto locked status by email to croms@ccilindia.co.in. For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in
Primary Member / Custodian required to request for logoff user by email to croms@ccilindia.co.in. For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in
From Dealer/Member Previous Trades Query, authorised user can re-print respective Deal Ticket. For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in
The concerned User or Hot needs to raise request type as Log off with cancel/hold order on Esupport platform by clicking on https://esupport.ccilindia.com/loginpage.aspx or HOT can perform the same. For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in.
Kindly raise the E Support request for the user as User Modification request and select the network type required. For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in
User need to select set CSV path option under setting options to set the sepcific path for CSV. For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in
Member IT Team need to download the latest exe from download section of CCIL Report Browser. Our IT team can be contacted for any assistance. For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in
User or HOT can raise request on Esupport platform as Unlock user/reset password to get password resetted or HOT can reset password for all users except HOT. For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in
Right click on market watch and select Add security Option. Query for respective security using vaious filters are available. Select the security and double click on the security to Add it on Market Watch. For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in
Under Dealer/Member Queries, please select Activity Log query. All activities i.e., - place, modify, cancel, hold, trades etc will be available. For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in
SOL and rate ranges set for dealer can be viewed from Dealer query menu. For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in
Hot user can see various activities undertaken by all Users in Member Queries activitylog. For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in
Basket Securities are reviewed 15th of every month based on CCIL Basket policy. For any further queries please call us on 022-61546354 or email us at croms@ccilindia.co.in
User can login to E Support portal by clicking on https://esupport.ccilindia.com/loginpage.aspx and raise Log off user request. For any further queries please email us at croms@ccilindia.co.in. or call us on 022-61546354.
Kindly contact your HOT to unlock your user ID or user can login to E Support portal by clicking on https://esupport.ccilindia.com/loginpage.aspx and raise a unlock user / reset password request. For any further queries please email us at croms@ccilindia.co.in. or call us on 022-61546354.
Kindly contact your HOT and ask to raise Autolock unlock user request by login to E Support portal by clicking on https://esupport.ccilindia.com/loginpage.aspx. For any further queries please email us at croms@ccilindia.co.in. or call us on 022-61546354.