You can register by clicking on “Register here” on the FX-Retail home page - https://www.fxretail.co.in/#/login. Please contact FX-Retail Support team for queries on 18002662109 (TOLL FREE) or write to us on supportfxretail@ccilindia.co.in for queries.
All customers including Individuals, NRI, Sole Proprietor, Corporates, Small and Medium enterprises (SMEs) etc can register for the FX-Retail platform. Please refer to the list of Customer Category available on the FX-Retail page of CCIL website
The Customer can contact the respective Relationship bank or may contact FX Retail Support at 1800 266 2109 (Toll free) / +91 22 61546313 or email at supportfxretail@ccilindia.co.in to know the status of Registration.
The trade executed on the FX-Retail Platform would be settled by your Relationship bank selected at the time of placing the order on the FX-Retail Platform. Please contact your Relationship bank for settlement.
Yes. You can add multiple Relationship Banks by clicking on “Bank Relationship” menu on the FX-Retail Platform. The new bank would get added on approval by the respective bank.
You can unlock the user by clicking on “Unlock my account” on the FX-Retail home page. The user credentials would be sent to the registered email id.
You can click on “Forgot Login credentials” on the FX-Retail home page. The user credentials would be sent to your registered email id.
Please contact your Relationship bank and request for set up of limit on the FX-Retail Platform. You can also raise an online request for set up of New limit or Revision of limit on the FX-Retail Platform.
Please contact your Relationship bank and request for set up of Mark-up on the FX-Retail Platform.
You can book contracts in CASH (same day settlement), TOM (Next business day settlement), SPOT (Today + 2 business days Settlement) and Forward (Beyond SPOT upto a period of 13 months).
There is no minimum single order size for booking on the FX-Retail Platform. You can place an order quantity of 0.01 USD (i.e. 1 cent).
The maximum order quantity for a single order is USD 5,000,000 on the platform. You can place multiple orders of USD 5,000,000, provided limit is made available by your Relationship Bank.
Yes you can cancel the contract any time before the maturity date of the trade by selecting the Contract Cancellation option from the Outstanding Trades window on the FX-Retail Home page
Yes you can Rollover /Early Deliver the contract any time before the maturity date of the trade by selecting the Rollover /Early Delivery options available in the Outstanding Trades window on the FX-Retail Platform.