FAQ's

FAQ's

 In order to obtain the NDS OM Membership it is necessary to have the CCIL Membership. Please submit the duly filled NDS OM application to RBI FMRD Department for their approval. For the application form or any further queries please call us on 022-61546354 or email us at giltshelpdesk@ccilindia.co.in
Kindly ask Super User / Client Super user to login into ESupport portal by clicking on https://esupport.ccilindia.com/loginpage.aspx  and raise a request as User Creation, add new user details in NDS OM system and then new user/super user shall send an email for activation at giltshelpdesk@ccilindia.co.in. For any further queries please call us on 022-61546354.
Kindly send us an email at giltshelpdesk@ccilindia.co.in for activation of User ID. For any further queries please call us on 022-61546354.
A user with limit management rights need to set price range setting for new user on base rate and LTR. Please refer to the limit management section under Help menu for more details. For any further queries please call us on 022-61546354 or email us at giltshelpdesk@ccilindia.co.in
Kindly ask send an Email at gilthelpdesk@ccilindia.co.in or ithelpdesk@ccilindia.co.in as. For any further queries please call us on 022-61546354
Kindly ask Super User /Client Super user to login into ESupport portal by clicking on https://esupport.ccilindia.com/loginpage.aspx  and raise a request as User modification or User category change as required.  For any further queries please call us on 022-61546354.
A user with limit management rights need to set Single order Limit for user. Please refer to relevant section under Help Menu available on NDS OM. For any further queries please call us on 022-61546354 or email us at giltshelpdesk@ccilindia.co.in
Please refer to relevant section under Help Menu available on NDS OM. For any further queries please call us on 022-61546354 or email us at giltshelpdesk@ccilindia.co.in
Super user has access to check the rights of respective user under user Management menu in NDS OM system.  For any further queries please call us on 022-61546354 or email us at giltshelpdesk@ccilindia.co.in
Please check whether the concerned security is in shut period or you can add the security in market watch using + symbol on screen or menu available on right click in market watch. For any further queries please call us on 022-61546354 or email us at giltshelpdesk@ccilindia.co.in
Kindly contact your Super User to unlock your user ID or user can login to E Support portal by clicking on https://esupport.ccilindia.com/loginpage.aspx and raise a unlock user / reset password request. For any further queries please email us at giltshelpdesk@ccilindia.co.in. or call us on 022-61546354.
 Kindly contact your Super user and ask to raise Autolock unlock user request  by login to E Support portal clicking on https://esupport.ccilindia.com/loginpage.aspx. For any further queries please email us at giltshelpdesk@ccilindia.co.in. or call us on 022-61546354.
User can login to E Support portal by clicking on https://esupport.ccilindia.com/loginpage.aspx and raise Log off user request. For any further queries please email us at giltshelpdesk@ccilindia.co.in. or call us on 022-61546354.
Kindly contact your Super User to reset password for your user ID or user can login to E Support portal by clicking on https://esupport.ccilindia.com/loginpage.aspx and raise a unlock user / reset password request. For any further queries please email us at giltshelpdesk@ccilindia.co.in. or call us on 022-61546354.
 Super user can suspend/Terminate User by accessing User Management Menu in NDS OM system and parallelly raise request on Esupport platform by clicking on https://esupport.ccilindia.com/loginpage.aspx or alternatively user can raise Suspend/terminate user request on Esupport platform. For any further queries please call us on 022-61546354 or email us at giltshelpdesk@ccilindia.co.in.
 Place cover order by selecting particular security. Please also refer to relevant section under Help Menu available on NDS OM. For any further queries please call us on 022-61546354 or email us at giltshelpdesk@ccilindia.co.in
Super user or Client super user or Mid office user have priviliges to set limits. Please refer to relevant section of limit management under Help Menu. For any further queries please call us on 022-61546354 or email us at giltshelpdesk@ccilindia.co.in
 Super user / Client super user / Back Office user has privileges to add stock Balance for Clients. Please refer to relevant section of limit management under Help Menu. For any further queries please call us on 022-61546354 or email us at giltshelpdesk@ccilindia.co.in
Super user or Back Office user has privileges to add stock Balance. Please refer to relevant section of limit management under Help Menu. For any further queries please call us on 022-61546354 or email us at giltshelpdesk@ccilindia.co.in
Super user or Back Office user has privileges to add Portfolio. Click on limit management -- portfolio setting -- click on Add button name that portfolio. Please refer to relevant section of limit management under Help Menu. For any further queries please call us on 022-61546354 or email us at giltshelpdesk@ccilindia.co.in
 Super user or Back Office user has privileges to map Portfolio. Click on limit management --portfolio mapping --click on Add button --select users to be mapped to a particular portfolio. Please refer to relevant section of limit management under Help Menu. For any further queries please call us on 022-61546354 or email us at giltshelpdesk@ccilindia.co.in
Super user has priviliges to enable maker checker. Select maker checker functionality under User Management-- tick on menu for which maker checker functionality needs to be enabled. For any further queries please call us on 022-61546354 or email us at giltshelpdesk@ccilindia.co.in
RFQ deal ticket and NDS OM deal ticket are not having the same format. However, the RFQ deal ticket format is the same as Reporting Deal ticket format for TM-TM. Kindly contact us for deal ticket format or any other queries on 022-61546354 or email us at giltshelpdesk@ccilindia.co.in
Base prices are available under Basic Data Query menu. For any further queries please call us on 022-61546354 or email us at giltshelpdesk@ccilindia.co.in
 Client super user is required to send an email requesting change in Client user category to giltshelpdesk@ccilindia.co.in. For any further queries please call us on 022-61546354 or email us at giltshelpdesk@ccilindia.co.in
Member has to send the LEI details of member as well as clients to giltshelpdesk@ccilindia.co.in to update the same
User need to click on menu preference manager---> setting manager---> perference setting--> market watch---> Add details---> save. For any further queries please call us on 022-61546354 or email us at giltshelpdesk@ccilindia.co.in